Complaining about a Costs Lawyer

If you believe you have a complaint against your Costs Lawyer you should first raise it through their complaints procedure. Under rules issued by the Costs Lawyer Standards Board (CLSB), the profession's regulator, a Costs Lawyer is afforded eight weeks to resolve any complaint. If a complaint is not resolved to the satisfaction of the complainant in that period, the complainant may then, after expiry of the eight week period, refer it to the CLSB (for conduct complaints) or the Legal Ombudsman (for service complaints).

The code of conduct and practising rules applicable to a Costs Lawyer regulated by the CLSB can be located on the CLSB website.

If you have any doubt about the jurisdiction of a complaint or procedure the CLSB will be happy to assist.

Contacting the CLSB

Phone: 0161 956 8969
Email: enquiries@clsb.info 
Post: Costs Lawyer Standards Board, Centurion House, 129 Deansgate, Manchester, M3 3WR

Contacting the Legal Ombudsman 

Phone: 0300 555 0333 (Monday – Friday: 8.30 – 5.30)
Email: enquiries@legalombudsman.org.uk
Post: Legal Ombudsman, PO BOX 6806, Wolverhampton, WV1 9WJ