Complaints

If you believe you have a complaint against a Costs Lawyer you should first raise it through their complaints procedure. Under rules issued by the Costs Lawyer Standards Board (CLSB), the profession’s regulator, a Costs Lawyer is afforded eight weeks to resolve any complaint. If a complaint is not resolved to the satisfaction of the complainant in that period, the complainant may then refer it to the CLSB (for conduct complaints) or the Legal Ombudsman (for service complaints).

The code of conduct and practising rules applicable to a Costs Lawyer regulated by the CLSB can be located on the CLSB website.

Contacting the CLSB

Contacting the Legal Ombudsman

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